“Just wanted both of you to know that Rodney did a great job on the carpet edge replacement. It may seem odd for such a simple job, but he took the time to correct an issue with the existing edge of the carpet, which he didn’t have to do. But by doing so, it made a big difference and the edge looks great. Just thought you should know. I’m sure these guys don’t hear the ‘thank you’ from buildings they do work in. Great job.”